{"id":4074,"date":"2025-12-05T07:19:43","date_gmt":"2025-12-05T07:19:43","guid":{"rendered":"https:\/\/alpine-taxi.at\/faq\/"},"modified":"2025-12-17T08:12:17","modified_gmt":"2025-12-17T08:12:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/alpine-taxi.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4074\" class=\"elementor elementor-4074 elementor-3772\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bfc9c7 e-flex e-con-boxed e-con e-parent\" data-id=\"3bfc9c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;opacity-tilt&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 2600 131.1\" 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data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.faq-acc-container {\r\n  display: flex;\r\n  flex-direction: column;\r\n  gap: 16px;\r\n}\r\n\r\n\/* CARD *\/\r\n.faq-acc-item {\r\n  background: #ffffff;\r\n  border-radius: 14px;\r\n  padding: 20px 22px;\r\n  border: 1px solid #e7e7e7;\r\n  box-shadow: 0 3px 10px rgba(0,0,0,0.05);\r\n  transition: all 0.25s ease;\r\n  cursor: pointer;\r\n}\r\n\r\n.faq-acc-item:hover {\r\n  box-shadow: 0 6px 18px rgba(0,0,0,0.10);\r\n  transform: translateY(-2px);\r\n}\r\n\r\n\/* QUESTION *\/\r\n.faq-acc-question {\r\n  font-size: 17px;\r\n  font-weight: 700;\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  color: #1a1f24;\r\n}\r\n\r\n\/* ICON *\/\r\n.faq-acc-icon {\r\n  font-size: 22px;\r\n  font-weight: bold;\r\n  color: #0077cc;\r\n  transition: 0.25s ease;\r\n}\r\n\r\n\/* ANSWER *\/\r\n.faq-acc-answer {\r\n  display: none;\r\n  font-size: 15px;\r\n  color: #555;\r\n  margin-top: 12px;\r\n  line-height: 1.65;\r\n}\r\n\r\n.faq-acc-item.active .faq-acc-answer {\r\n  display: block;\r\n}\r\n\r\n.faq-acc-item.active .faq-acc-icon {\r\n  transform: rotate(45deg);\r\n}\r\n<\/style>\r\n\r\n<div class=\"faq-acc-container\">\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Can I book a taxi at short notice?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Yes, you can contact us at any time by phone or WhatsApp and book a taxi immediately.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>I did not receive a confirmation email \u2013 what should I do?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Please check your spam folder first. If you cannot find the confirmation,\r\n      contact us by email or phone.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>When and how do I pay for the transfer?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Payment is made directly to the driver \u2013 in cash or by credit card.\r\n      The transfer price is per vehicle, not per passenger.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>How does the vehicle category 1\u20134 \/ 4\u20138 passengers work?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      We provide vehicles for up to 4 passengers as well as larger vehicles\r\n      for up to 8 passengers. Prices always apply per vehicle category.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Are there additional costs if my flight is delayed?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      No. We continuously monitor your flight status.\r\n      Your driver will wait for you at no extra charge.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Can I change or cancel my booking?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Yes, changes or cancellations are possible.\r\n      Please inform us as early as possible by phone or email.<br><br>\r\n      <strong>Cancellation policy:<\/strong><br>\r\n      \u2022 Up to 24 hours before pickup: free cancellation<br>\r\n      \u2022 24 to 10 hours before pickup: 20% of the fare<br>\r\n      \u2022 Less than 10 hours or no-show: 50% of the fare\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>How can I contact my driver?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      You can reach us at any time via the phone number provided on our website.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>What should I do if I am not picked up?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      This is very rare. If it does happen, please contact us immediately\r\n      via our 24-hour hotline.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Are there additional charges for luggage?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      As long as the vehicle capacity is not exceeded,\r\n      there are no additional charges for luggage.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Can I reserve a child seat or booster seat?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Yes, please indicate this during booking\r\n      or inform us by phone or email.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>How many passengers can be transported?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Up to 4 passengers in a standard vehicle.\r\n      From 5 passengers onward, an 8-seater vehicle is used automatically.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>When does the night rate apply?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      The night rate applies daily from 8:00 PM to 7:00 AM.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Where will I be picked up at the airport?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      Your driver will meet you directly at the arrival exit\r\n      holding a sign with your name.\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-acc-item\">\r\n    <div class=\"faq-acc-question\">\r\n      <span>Why do I need to provide my flight number?<\/span>\r\n      <span class=\"faq-acc-icon\">+<\/span>\r\n    <\/div>\r\n    <div class=\"faq-acc-answer\">\r\n      So that we can track your flight status,\r\n      monitor delays, and coordinate your transfer optimally.\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<!-- Notice -->\r\n<div style=\"\r\n  margin-top:30px;\r\n  padding:20px;\r\n  background:#f1f5f9;\r\n  border-left:4px solid #0077cc;\r\n  border-radius:10px;\r\n  font-size:15px;\r\n  line-height:1.6;\r\n  color:#333;\">\r\n  \r\n  <strong>Notice:<\/strong><br>\r\n  If your question is not answered here,\r\n  please feel free to contact us by email\r\n  or via our 24-hour hotline. We are happy to help at any time.\r\n<\/div>\r\n\r\n<script>\r\ndocument.querySelectorAll('.faq-acc-item').forEach(function(item){\r\n  item.addEventListener('click', function(){\r\n    item.classList.toggle('active');\r\n  });\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Routes &amp; Prices Can I book a taxi at short notice? + Yes, you can contact us at any time by phone or WhatsApp and book a taxi immediately. I did not receive a confirmation email \u2013 what should I do? + Please check your spam folder first. If you cannot find the confirmation, contact [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4074","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/pages\/4074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/comments?post=4074"}],"version-history":[{"count":4,"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/pages\/4074\/revisions"}],"predecessor-version":[{"id":4081,"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/pages\/4074\/revisions\/4081"}],"wp:attachment":[{"href":"https:\/\/alpine-taxi.at\/en\/wp-json\/wp\/v2\/media?parent=4074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}